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Nov 9, 2023

Have you ever thought about what gets in the way of teams achieving the results they want? My guest, Andres Marquez-Lara, makes the case that it’s not due to a lack of tools or technology, but rather due to miscommunication, misaligned agendas, ego and conflict. Or, as he calls it, “messy human stuff.” Andres is a...


Oct 19, 2023

Most of us have been disenchanted with the world of work at some point in our careers. But what if the culture of our organizations actively encouraged better communication, creativity and experimentation in pursuit of creating much better solutions for the people we serve? My guest and creative...


Sep 5, 2023

What is a restaurant, or product, or a hospitality experience that you love and would highly recommend to a good friend? What was it about that brand that really hooked you, and what would you say about it to somebody else? 

My guest and branding strategist and storyteller, Cheryl Farr, points out that a brand is not so...


Aug 4, 2023

What do you think about emerging technologies with Artificial Intelligence? It’s a topic that some people find distressing, others are cautious or curious, and some, like my guest Rick McCawley, see enormous potential for creativity and productivity. Rick believes that AI can help us do away with boring grunt work...


Jun 29, 2023

For many of us work is a place where we *have* to go. But what if it was a place we *wanted* to go? What would have to be true for work to be a better place for all of us? 

My guest and employee experience design expert, Lisa Morris, is passionate about designing ways to make the world of work a much better place for...